Care for a luxury mechanical watch gently, keep it dry unless its exact model is known to be water-resistant and in sound condition, and follow the manufacturer’s schedule rather than a universal rule. For example, Rolex’s US guidance recommends service approximately every 10 years depending on model and use, while Omega’s Hong Kong service page recommends a complete service every 5 to 8 years. These are brand-specific recommendations, not a schedule for every watch.
Everyday care: clean gently and protect the watch
For routine dust or fingerprints, wipe the watch with a clean microfiber cloth. Avoid abrasive household cleaners and polishing compounds; they can damage finishes, and routine polishing may alter the case’s original edges.
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Some watches can be washed, but do not assume yours can. Rolex says a suitable case and metal bracelet may be washed occasionally with soapy water and a soft brush; its guidance excludes leather straps and says to secure the crown before cleaning. Follow the instructions for your exact model, and only use water if the watch is in sound condition and its seals are known to be intact. After sea use, Rolex recommends rinsing salt and sand away with fresh water where the model permits it. Rolex’s care guidance describes those brand-specific steps.
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Winding and setting a mechanical watch
Automatic watches
An automatic watch winds itself through wrist movement. Rolex says a Rolex worn daily does not need manual winding. If a Rolex has stopped, its US FAQ describes unscrewing the crown to its winding position, turning it clockwise about 20 times, then screwing it back down. That is Rolex-specific guidance; consult the manual for your own reference before winding or setting it.
Crowns and complications
Do not force a crown that resists. Instructions can differ for date displays and other complications, and the wrong setting procedure may cause damage. Secure a screw-down crown properly after winding or setting it, following the model’s instructions.
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If the watch seems fast or slow
A single timing observation is not enough to diagnose a mechanical fault. Rolex notes that performance depends on real-life use and recommends contacting an Official Rolex Retailer or Service Centre for technical advice. If the watch’s rate has changed noticeably or erratically, ask a qualified service provider to assess it rather than trying to adjust the movement yourself.
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Service intervals vary by manufacturer, model and actual use. The official recommendations below illustrate the difference; they are not interchangeable rules.
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| Manufacturer guidance | Recommendation | Scope |
|---|---|---|
| Rolex | Approximately every 10 years, depending on model and real-life usage | Rolex US FAQ; manufacturer recommendation, not a universal interval. Rolex FAQ |
| Omega | Complete service every 5 to 8 years | Omega Hong Kong service guidance; manufacturer recommendation. Omega service page |
| Omega | Check water resistance once a year | Omega Hong Kong care guidance; a water-resistance check is distinct from a complete service. Omega care advice |
Check current instructions for the exact brand and reference, especially if the watch is vintage, sees heavy use or water exposure, has been hit, or has an unknown service history. Condensation under the crystal, a damaged crown, loss of water resistance or erratic timekeeping are reasons to seek professional assessment rather than wait for a calendar interval.
Choosing a service provider and assessing an estimate
A manufacturer-authorized service route is one way to access that brand’s procedures, parts and service documentation. Rolex says its authorized network performs Rolex service. The available manufacturer guidance does not establish that authorized service is always cheaper or better than independent work. If comparing providers, ask about the specific movement or complication, parts to be used, written scope and estimate, required approval for extra work, post-service testing, warranty on the work, turnaround, shipping and insurance, and polishing policy.
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Ask whether refinishing is included and whether it is optional. If retaining original case edges and finish matters to you, state that preference before approving work.
What a complete service can involve
Rolex’s description of its own process shows why servicing is more than an exterior clean. It says a complete service includes dismantling the watch, cleaning components, inspecting them, replacing parts that do not meet its specifications with genuine parts, lubricating and electronically testing the movement, refinishing the case and metal bracelet, and checking water resistance, power reserve and precision. Its newsroom account describes a minimum 24-hour precision test and a water pressure test. These are Rolex process details, not a standard that every service provider follows. Rolex’s service-process description provides more detail.
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Cost and turnaround: get a condition-based quote
Rolex does not publish one fixed complete-service price in the cited US FAQ. It says the cost depends on the service required and the watch’s condition, with an estimate provided for approval before work begins. A responsible estimate should specify the proposed work and any parts or additional repairs before you authorize them.
Rolex says a complete overhaul takes a minimum of four to six weeks, depending on condition. This is Rolex’s stated minimum for its process, not a general turnaround promise for luxury-watch service. Local availability, shipping and the work required can affect timing.
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