Clean a sapphire crystal and ceramic bezel gently, and follow the care instructions for your exact watch before using water. Sapphire and ceramic resist many scratches, but neither is indestructible: grit can abrade surfaces, a hard impact can chip or break them, and an anti-reflective coating may need separate care.
Why sapphire and ceramic still need careful handling
Scratch resistance is not the same as immunity to damage. Rado cautions that sapphire and high-tech ceramic can be scratched by materials as hard as or harder than they are; sand, granite and nail files are among its examples of risky materials. A dropped watch may also break. Rado puts it plainly: “While it is very hard, it is not indestructible.” Rado’s material-care guidance
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Some marks on ceramic may be deposits rather than scratches. CHANEL notes that softer materials, including 18K gold or titanium, can leave marks that look like scratches. Do not assume a mark is damage—or try to remove it with an abrasive—before checking the watch maker’s advice. CHANEL care and services
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Start with the exact model’s instructions
Check the manufacturer’s guidance before wet-cleaning. A watch’s materials alone do not establish that it is safe to rinse or brush with water, and the title does not identify a model or water-resistance rating. Use water only if the maker permits it for that watch.
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Wipe routine dust and fingerprints gently
Use a clean, soft cloth or microfiber cloth. Before rubbing, remove loose grit so particles are not dragged over the crystal or bezel. Wipe lightly; a cloth is useful for routine care, but it cannot guarantee protection from scratches.
Wet-clean only when the maker allows it
Follow the specified crown position and cleaning method. For its ceramic bracelets, CHANEL advises securing the crown, washing with soapy water and a soft-bristle brush, rinsing thoroughly, and drying with a soft cloth. It also says not to operate the crown until the watch is completely dry. Rolex similarly recommends occasional microfiber wiping and soapy water with a soft brush for eligible watches, with the winding crown screwed down before cleaning. These are brand-specific instructions, not permission to wet-clean every watch. CHANEL care and services; Rolex watch-care FAQ
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Rinse away seawater only if the watch is suitable
Salt and sand deposits can remain after seawater exposure. Rolex advises rinsing with fresh water to remove them, provided the particular watch is suitable for that cleaning under its instructions. Do not infer suitability from appearance or from another watch’s guidance. Rolex watch-care FAQ
Protect the crystal, coating and bezel between cleanings
Keep the crystal off hard surfaces
Do not store the watch face down. Harry Winston warns that this can scratch the sapphire crystal’s anti-reflective coating. Store it in its original box when available, or use a dedicated travel case while traveling. Harry Winston watch care
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Keep grit and hard materials away
Sand, granite and nail files are examples Rado identifies as potential scratch risks. Avoid placing the watch where it can rub against abrasive materials, and do not press a cloth or brush over visible grit. Rado’s material-care guidance
What to do about a scratch, mark or impact
Do not try generic polishing or abrasive removal
A mark may be a deposit, and a suspected scratch could involve the crystal, ceramic or a coating. Avoid abrasive compounds, rotary tools and generic polishing instructions. Rolex says polishing its cases and bracelets should be done only by an Official Rolex Service Center; that recommendation is specific to Rolex, so for another watch consult its maker or authorized service provider. Rolex watch-care FAQ
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Get an inspection after significant impact or visible damage
For a chip, crack, loose part, suspected coating damage, persistent mark or significant impact, ask the manufacturer or an authorized service center to inspect the watch. Harry Winston recommends authorized inspection after significant impact. A visual check at home cannot establish whether hidden damage has occurred. Harry Winston watch care
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How to look after a Rolex or remove a mark
Questions such as “How can I look after my Rolex?”, “How can I remove scratches from my Rolex?”, “How to polish my Rolex?” and “How should I clean my watch?” all depend on the specific model and the condition of the surface. Use the maker’s care guidance for routine cleaning; if a mark persists or damage is suspected, seek authorized advice rather than trying to polish it yourself. Rolex’s case-and-bracelet polishing guidance is to use an Official Rolex Service Center. Rolex watch-care FAQ
Quick Recap
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