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How to Care for and Service a Rolex Watch

Rolex recommends gentle cleaning, fresh-water rinsing after sea use and periodic professional servicing. Learn what varies by model and what a full service involves.
Estimate4–5 min Catalogued SpecialistWatchRanker Team
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For routine care, wipe your Rolex with a microfiber cloth or wash its case and metal bracelet with soapy water and a soft brush, after confirming the winding crown is screwed down. Rinse it with fresh water after sea or beach use. For professional servicing, Rolex recommends an interval of approximately 10 years, depending on the model and real-life usage; the exact water-resistance rating and operating instructions are model-specific.

How to clean a Rolex

Rolex says its watches need little day-to-day care. For occasional cleaning, wipe the watch with a microfiber cloth. From time to time, wash the case and metal bracelet with soapy water and a soft brush. Before cleaning, make sure the winding crown is screwed down properly against the case; Rolex says this is necessary to preserve waterproofness. Rolex’s care guidance does not extend the soapy-water-and-brush instruction to leather straps.

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After wearing a metal-bracelet Rolex in the sea or at the beach, rinse it with fresh water to remove salt and sand. Avoid treating this general advice as a substitute for the water-resistance rating and instructions for your specific model.

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Can you wear a Rolex in water?

Rolex describes water, including sea water, as a natural element for a Rolex with a metal bracelet, but water resistance varies by model. Its FAQ says Oyster Perpetual wristwatches are waterproof to at least 100 metres and Perpetual 1908 models to 50 metres; some Oyster models are rated to 1,220 or 3,900 metres. These are family-level figures, not a rating to assume for every Rolex. Check the guide for your exact model and ensure its crown is screwed down tightly. Rolex’s FAQ provides its stated figures.

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When deciding whether to swim or dive with a particular watch, use its model guide and condition rather than relying on the brand name or a rating from another model. If you are unsure about its water resistance, consult an Official Rolex Jeweler or Rolex affiliate before exposing it to water.

How often should a Rolex be serviced?

Rolex recommends periodic professional servicing approximately every 10 years, depending on the model and real-life usage. This is an approximate manufacturer recommendation, not a fixed deadline for every watch. Rolex says periodic servicing helps support accuracy and waterproofness. If the watch is not running as it should or you have concerns about its condition, ask an authorized service provider rather than waiting for a calendar interval. Rolex’s service FAQ explains its general interval.

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What happens during a full service?

Rolex’s published procedure begins with intake and an estimate. If the owner approves the work, the movement is removed from the case, disassembled, examined, cleaned ultrasonically, reassembled, lubricated and adjusted. Components that do not meet Rolex requirements are replaced. The case and bracelet are handled separately; refinishing is available on request and follows the original finish.

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The case is reassembled with seals replaced, then checked for waterproofness. Rolex describes precision checks, an additional movement test lasting at least 24 hours, a water-pressure test and a final control before return. Read the full Rolex servicing procedure for the manufacturer’s description of the process.

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How much does a Rolex service cost, and how long does it take?

There is no single service price established for every Rolex. Rolex says the cost depends on the watch’s condition and the work required. A Rolex-certified watchmaker evaluates the watch and provides an estimate for approval before work begins. Review the proposed work and any requested refinishing before authorizing it.

Rolex says a complete overhaul takes a minimum of four to six weeks, depending on the watch’s condition. Treat this as the manufacturer’s stated minimum timeframe, not a guaranteed return date. Ask the receiving service centre about the estimate and expected timing for your watch. Rolex’s FAQ covers both cost and turnaround.

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Where should you send a Rolex for service?

Rolex says Official Rolex Jewelers and Rolex affiliates are authorized to receive watches for servicing. Use Rolex’s official service-centre locator to confirm a location rather than relying on an unverified listing. The brand describes its official network as spanning more than 100 countries; availability and the receiving location depend on where you are.

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Rolex says a full service performed by a Rolex Authorized Service Centre comes with a Service Card confirming service to Rolex standards and an international two-year guarantee covering replacement parts and labour. Confirm the current terms with the centre receiving your watch. Details appear on Rolex’s Service Card page.

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What to do if the watch has stopped

Rolex’s care instructions say a stopped watch can be manually wound. Unscrew the crown fully, turn it clockwise at least 25 times for an adequate partial winding, then screw it back down carefully. Use the guide for your exact model for setting functions and other crown operations; procedures can vary. See Rolex’s care page for its winding guidance.

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