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Repair common Windows errors and clear accumulated junk for a smoother, more stable PC - no reinstall needed.Free scan · no reinstallPair the Garmin epix Pro (Gen 2) through the Garmin Connect app, not by starting in your phone’s Bluetooth menu. For a new phone, remove the watch from the old phone if possible, put the watch into pairing mode, then add it in Garmin Connect and follow the prompts. If a watch that was already paired stops connecting or syncing, restart both devices and check Bluetooth, power modes, other paired phones, and updates before removing and re-adding it.
Pair the epix Pro (Gen 2) with a new phone
If the watch was connected to another phone, Garmin recommends removing it from that phone’s Garmin Connect app and Bluetooth settings first, if you still have access. Turn off the old phone afterward so it cannot try to reconnect during setup. Garmin recommends pairing a watch with only one smartphone or tablet at a time for optimal Bluetooth performance.
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Install or open Garmin Connect on the new phone and sign in.
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In Garmin Connect, open Garmin Devices and choose Add Device. Follow the app’s instructions to add the watch.
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- Built-in LED flashlight with variable intensities and strobe modes gives you greater awareness while you train at night and provides convenient illumination when you need it
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On the epix Pro, open the pairing option. Garmin describes this as typically found under a device setting such as Settings > Connectivity, Bluetooth, or Phone, followed by Pair Mobile Device or Pair Phone. Exact labels can vary with watch software.
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When Garmin Connect finds the watch, follow the prompts. On Android, the app may ask you to select the device and enter the six-digit code shown on the watch. On iOS, the app finds nearby accessories and asks you to confirm the code.
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Finish the setup in Garmin Connect and allow the initial sync to complete. Do not begin by selecting the watch in the phone’s Bluetooth settings; Garmin’s pairing-failure guidance directs users to pair through Garmin Connect, which adds the watch as a Bluetooth device.
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Garmin epix Pro (Gen 2) Sapphire, High Performance Smartwatch, 51mm, Black- Ultimate high-performance smartwatch features a large 1.4” always-on, stunning AMOLED display and a scratch-resistant sapphire lens with a titanium bezel designed for larger wrists. Physical demensions - 51 x 51 x 15.0 mm Fits wrists with the following circumference: Silicone band: 127-210 mm
- Built-in LED flashlight with variable intensities and strobe modes gives you greater awareness while you train at night and provides convenient illumination when you need it
- New hill score feature measures your running strength and endurance during ascents and gauges your progress over time
- New endurance score feature combines training data from all your athletic pursuits to help you understand how training impacts your overall endurance
- Gain a more complete picture of your overall health, training and recovery with 24/7 health and wellness monitoring features such as HRV status and Pulse Ox; prioritize your rest and recovery with advanced sleep monitoring (this is not a medical device, and data presented is intended to be a close estimation of metrics tracked; Pulse Ox not available in all countries)
If the watch is not found or pairing fails
Try these checks in order, returning to the Garmin Connect add-device flow after each relevant change.
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Restart the phone and watch. Garmin Customer Support says many Bluetooth issues can be solved by restarting both. You can also turn the phone’s Bluetooth off and back on before trying again.
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Check the pairing code. If prompted for a code, make sure the six digits shown on the watch match the code displayed or requested by the phone.
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- Built-in LED flashlight with variable intensities and strobe modes gives you greater awareness while you train at night and provides convenient illumination when you need it
- New hill score feature measures your running strength and endurance during ascents and gauges your progress over time
- New endurance score feature combines training data from all your athletic pursuits to help you understand how training impacts your overall endurance
- Gain a more complete picture of your overall health, training and recovery with 24/7 health and wellness monitoring features such as HRV status and Pulse Ox; prioritize your rest and recovery with advanced sleep monitoring (this is not a medical device, and data presented is intended to be a close estimation of metrics tracked; Pulse Ox not available in all countries)
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Disconnect the old phone or another mobile device. Turn off the old phone, or disconnect it from the watch. Check whether the watch is paired with another phone or tablet; Garmin recommends one mobile device at a time for optimal Bluetooth performance.
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Clear a stale phone Bluetooth entry. If an earlier attempt left the watch listed in the phone’s Bluetooth settings, remove that entry, then retry from Garmin Connect. Do not use the Bluetooth menu as the starting point for the new pairing.
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Check power settings and updates. Battery Saver or another power mode may disable Bluetooth. Update Garmin Connect and check for available watch and phone software updates.
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Garmin epix Pro (Gen 2) Sapphire Edition, 51mm, High Performance Smartwatch, Advanced Training Technology, Built-in Flashlight, Black (Renewed)- Ultimate high-performance smartwatch features a large 1.4” always-on, stunning AMOLED display and a scratch-resistant sapphire lens with a titanium bezel designed for larger wrists
- Built-in LED flashlight with variable intensities and strobe modes gives you greater awareness while you train at night and provides convenient illumination when you need it
- New hill score feature measures your running strength and endurance during ascents and gauges your progress over time
- New endurance score feature combines training data from all your athletic pursuits to help you understand how training impacts your overall endurance
- Gain a more complete picture of your overall health, training and recovery with 24/7 health and wellness monitoring features such as HRV status and Pulse Ox; prioritize your rest and recovery with advanced sleep monitoring (this is not a medical device, and data presented is intended to be a close estimation of metrics tracked; Pulse Ox not available in all countries)
If the watch is paired but will not connect or sync
Start with the basic connection checks rather than immediately removing the watch from the app.
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Restart both the phone and the epix Pro.
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Make sure Bluetooth is enabled and that an active power mode is not disabling it.
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Check that the watch is not also paired with another phone or tablet.
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- Reliable Battery Performance – Get up to 10 days in smartwatch mode and up to 20 hours in GPS mode, keeping you powered for daily training and outdoor adventures.
- Built-In LED Flashlight – Adjustable LED flashlight with red safety mode and cadence-matching strobe improves visibility and safety during low-light workouts.
- Advanced Health Monitoring with ECG App – Record heart rhythm data and detect potential signs of atrial fibrillation (AFib) for deeper heart health awareness.
- Advanced Training & Performance Metrics – Monitor endurance score, VO2 max, training readiness, stamina, and recovery time to improve performance while preventing overtraining.
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Update Garmin Connect and check for available watch and phone software updates.
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Make sure the phone has an active cellular or Wi-Fi connection; Garmin says Garmin Connect needs an internet connection to sync.
If the problem persists, check Garmin’s current app compatibility requirements for your phone rather than relying on a minimum iOS or Android version that may have changed.
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Re-pairing is a later step if restarting, checking power settings, updates, internet access, and other paired devices have not restored the connection. Before removing the watch, note that Garmin says removing a device from Garmin Connect deletes its Garmin Pay wallets. You will need to recreate the wallet after adding the watch again.
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Remove the epix Pro from Garmin Connect and from the phone’s Bluetooth settings. Garmin notes that newer Garmin Connect versions on iOS may remove the phone’s Bluetooth entry automatically when you remove the device from the app.
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Restart the phone and watch.
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Add the watch again through Garmin Connect > Garmin Devices > Add Device, then put the watch into pairing mode and complete the app prompts.
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