After an Amazfit firmware update, check that the watch is connected to Zepp, phone notifications still reach the watch, and no watch mode is suppressing alerts. Then review the personal settings you rely on, such as your watch face and units. Treat this as a precautionary checklist: Amazfit’s support guidance describes connection and notification troubleshooting, but does not establish that firmware updates routinely reset settings. Menu names and available options vary by watch model, Zepp version, and phone operating system.
1. Confirm the watch is connected and synced
Make sure Bluetooth is on and the watch shows as connected to your phone. Open Zepp and let it synchronize; Amazfit says you can start a manual sync by swiping down on the app’s home screen. On the Bip 5, syncing may not work while a workout is being recorded or music is playing, so stop those activities before troubleshooting a sync problem. Amazfit Bip 5 sync guidance
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2. Trace notifications from phone to watch
Start by checking whether the app’s alert appears on the phone. Amazfit watches mirror phone notifications, so an alert that never reaches the phone cannot be forwarded to the watch. If it does appear on the phone, verify the app is selected for forwarding in Zepp and check the phone’s permissions for Zepp and the source app. The menu labels differ across phones and app versions.
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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Clear out junk files and repair common Windows errorsFree Scan →If an app is missing from Zepp’s notification list, Amazfit says that for ZeppOS devices, generating a notification from that app while the watch is connected can make the app appear in the list. For non-ZeppOS devices on iOS, the guide recommends enabling “Other.” Amazfit notification troubleshooting Amazfit iOS Notifications and Reminders Guide
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3. Check the settings specific to your phone
Android
Confirm Zepp has notification access and that the apps you want are enabled. If notifications or the Bluetooth connection are intermittent, check whether the phone is restricting Zepp’s background activity, battery use, or auto-start. These controls vary by manufacturer and Android version. Amazfit cautions that some devices may revoke notification access or suspend the app; a permission prompt after an update is a reason to recheck access, not proof that the update reset it. Amazfit Android Notifications and Reminders User Guide
iPhone
In iPhone Bluetooth settings, confirm the watch appears as connected. For iOS 13 and later, Amazfit’s guide says to check “Share System Notifications.” Also confirm iOS permits notifications from the relevant apps and that Zepp is configured to forward them. Amazfit iOS Notifications and Reminders Guide
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4. Check watch modes and screen behavior
If notifications reach the phone but not the watch, review Do Not Disturb, Sleep Mode, and Theater Mode on the watch. These modes can affect whether alerts are delivered or visible. On models that offer it, check “Light up on Notifications” if you expect the display to wake when an alert arrives. Mode names and features are model-dependent. Amazfit iOS Notifications and Reminders Guide
5. Recheck the personal settings you depend on
Look over your watch face and complications, Morning Updates, notification choices, and units if any appear different. Use your model’s manual for exact paths rather than assuming another Amazfit watch has the same menus. The Bip 6 manual, for example, says its time format normally follows the phone during synchronization, but a format selected directly on the watch does not change with the phone. That is documented Bip 6 behavior, not a universal rule for all Amazfit watches. Amazfit Bip 6 User Manual
If something still is not working
Notifications are missing
- Check whether the notification appears in the phone’s notification center.
- If it does not, check the source app’s phone notification settings.
- If it does, check Bluetooth, Zepp’s notification access and app selections, and any phone background restrictions.
- Check watch alert modes and, if relevant, the screen-wake setting.
The update itself did not complete
Do not apply update-failure procedures just because an update succeeded and you are checking settings afterward. For a failed update on the GTS 2 Mini, Amazfit’s model-specific advice includes signing out and back into Zepp, reinstalling the app and reconnecting, and—in Android—clearing Bluetooth Share data and the app cache before restarting the phone. The same guidance says to ensure the watch has sufficient battery and keep the phone screen on during the update. These steps are specific to that update-failure guidance and model. Amazfit GTS 2 Mini update troubleshooting
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